Privacy Policy
Last updated: November 28, 2025
1. Introduction
Welcome to Review Insight AI. This Privacy Policy explains how Review Insight AI ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our service.
Legal Entity:
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, and organization details
- Property Information: Hotel property names, addresses, and booking platform identifiers
- Billing Information: Payment information processed securely through our payment processor (Stripe)
- Communications: Messages you send to us, feedback, and support requests
2.2 Information Automatically Collected
- Usage Data: Pages visited, features used, time spent on pages
- Device Information: IP address, browser type, operating system
- Cookies and Similar Technologies: See our Cookie Policy
2.3 Review Data
We collect publicly available guest reviews from booking platforms (Booking.com, Google, TripAdvisor, Hotels.com) to provide our analysis services. This data is publicly accessible and used solely to generate insights for your properties.
3. How We Use Your Information
- To provide and maintain our Service
- To process your transactions and manage subscriptions
- To send you analysis reports and service notifications
- To provide customer support
- To improve and optimize our Service
- To detect, prevent, and address technical issues or fraud
- To comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- Service Providers: Third-party vendors who assist us (payment processing, hosting, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.
6. Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Data Portability: Receive your data in a machine-readable format
- Opt-Out: Opt-out of marketing communications
- Restrict Processing: Request limitation of how we use your data
- Object: Object to processing of your personal data
To exercise these rights, please contact us (see Section 10 below).
7. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure payment processing through PCI-compliant providers
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
9. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our Service. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
12. Data Protection Officer
